Looking for homemade food to your table?
Straight from our kitchen to you! We bring you deliciously prepared and neatly packaged home-cooked meals in our patented electrically heated Tiffinzz at your doorsteps.
FAQs
faqs
Most Popular Questions
We help you to get homemade food from our kitchen to your doorstep. Here is all general questions to get all infomation about our service.
What hygiene protocols are in place when the food is prepared and packed?
From procuring the ingredients to preparing the meals and getting them delivered to you, we follow all government-established standard operating procedures. We also carry out regular shelf checks to find food items and ingredients nearing expiry, so that they can be discarded from the store.
How do you dispose of the waste?
We follow all pre-set government standards to dispose of both liquid and solid waste.
How do you maintain the quality of the ingredients?
We procure our ingredients from multiple vendors, but they undergo a thorough quality check by our procurement specialist before they are approved for use. All products used are SASO-approved and we consume all fresh produce like fish, veggies, leaves, and meat within 24 hours.
Where do I need to store my food after it is delivered?
Your food is perfectly safe inside the Tiffinzz. Simply plug it into an electrical socket once you receive it. Our patented technology allows the food to be heated at the right temperature so that it gets hot without burning.
Can I refrigerate the food?
No, the food cannot be refrigerated.
Do you use Halal meat and ingredients?
All meals are prepared with Halal products
Which days of the week can I receive the meals?
We make meal deliveries all week. From Sunday to Sunday.
Will you collect the empty Tiffinzz?
Our delivery executive will collect the empty Tiffinzz when they bring your next meal
Can I receive my Tiffinzz and pay later?
No, we do not deliver Tiffinzz on credit
Can I change the delivery location?
You can change your delivery location by informing us 3 days ahead.
How are the tiffin boxes washed and cleaned?
Automated high-thruput dishwashers are used to wash and clean the Tiffinzz. This system was specifically selected for its effectiveness and efficiency, but we ask that you completely empty your Tiffinzz before the next delivery.
Should I tell you if I have any food allergies?
We are very transparent about the food ingredients we use, so feel free to check these ingredients to see if there’s anything you are allergic to. We cook for bulk orders, so we may not be able to change the ingredients for an individual.
How do you ensure that the food is safe when delivered and consumed?
We stay within safe temperature ranges and pack the food as soon as it is prepared. The Tiffinzz does the rest of the heating till the food is consumed.
Can I consume the meal the next day?
We recommend consuming the food after 6 hours of receipt
Do I have to wash my Tiffinzz box after consuming it?
We only require that you return the Tiffinzz to us completely empty. However, if you decide to wash it, we do not have a problem. Please DO NOT wash the electrically connected outer box and avoid any contact with water.
How long will it take before I start receiving meals?
You will begin to receive your meals one working day after your payment is received.
What is the delivery schedule?
We deliver lunch from 9am to 12am and dinner from 5pm to 8pm
What is the mode of payment?
We accept online payments through debit/credit cards and cash payments through our delivery executives.
Can I get a refund on my subscription if I decide to cancel?
Your subscription is non-refundable. But you can try our test offer for 7 days if you want to have an idea of what our services entail.
Can I pause my subscription?
You can pause your subscription once a month for 7 maximum of seven days by informing us at least 3 days before.